Collection Services For Creditors
Sequium Asset Solutions creates more predictable revenue from multi-stage consumer and commercial receivables portfolios.
First Party Collection Services
Sequium Asset Solutions provides first party collection services that are specific to the needs of each organization. Our call center is staffed with highly-trained professionals who understand the value and fragility of reputation and the responsibility of acting as an extension of each company. We regularly train our staff on all applicable rules and regulations that govern the collection of debt to remain compliant with evolving rules and regulations. We maintain a consumer-centric approach that drives improved engagement and customer satisfaction.
We deliver exceptional customer service for consumers and increased portfolio performance for creditors through the combination of our highly trained team and our state-of-the-art technology. Our digital strategy allows us to be nimble and scalable to the timely needs of our clients. We work within each client’s unique parameters to drastically increase compliance while reducing overhead, improving operational efficiency, and optimizing revenue flow.
Third Party Collection Services
Sequium Asset Solutions’ third party collection services are customized to fit the specific needs of each client. We are committed to serving our consumers with the highest standards of customer service. We understand the importance of maintaining positive relationships with consumers to drive increased engagement and improved recovery through the resolution of a debt.
Our team of debt collection representatives is highly trained to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all other pertinent federal and state laws that pertain to the collection of debt. In addition, our team strives to ensure the best possible customer experience through clear communication and a compassionate approach.
Foundation of Compliance
We integrate the most advanced software suite to ensure that our representatives have the tools they need to be efficient and compliant while ensuring the integrity and protection of our clients’ data. We make certain that applicable compliance and regulatory requirements are integrated and automated into daily process flows, and we are able to nimbly adapt to shifting regulations to minimize consumer impact and mitigate risk for our creditor clients.
Sequium Asset Solutions created DAVID℠, a dedicated hub that is a simple and secure way for consumers to self-service their accounts and make payments at any time, from anywhere. Our customers prefer the freedom that DAVID℠ provides; it’s simple, secure, and drives increased payments from consumers–all of which drive improved portfolio performance and bottom-line results for your business.
DAVID℠ gives customers the ability to:
- Make payments
- Set up recurring payments from any internet-enabled device
- View past transactions/account history
- Get answers to questions
- Update contact information
- View important documents
- Make payments
- And more!